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Support & maintenance

All our innovative software and equipment solutions are fully supported by our well-trained customer support team and field engineers. Our Nationwide service team ensures we are always only a short distance away from each site.

We pride ourselves in answering the phone promptly, ensuring queries are dealt with efficiently and whenever possible, will aim to resolve the problem over the phone minimising any disruption to you.

Should a call-out be required, Twofold have fully trained professional engineers covering the whole of the UK . Local to you, our engineers are able to respond quickly and are equipped to provide on-site support so your system is back in operation when you need it.

Whether you’re purchasing a new machine or software solution we recommend taking out a Twofold support and maintenance contract as the most economical way of ensuring maximum performance, longevity and of keeping your system working efficiently, resulting in peace of mind for you.

Standard equipment maintenance contracts include:

  • Unlimited onsite breakdown cover
  • Priority breakdown response (within 8 working hours)
  • Support helpline
  • Online assistance
  • Discounted consumables and spare parts costs
  • Loan equipment facilities (subject to availability)
  • Regular preventative maintenance visits
  • Renewable on an annual basis

Standard software support contracts include:

  • Support helpline
  • Email help service
  • Remote support assistance (subject to availability)
  • Software updates – completely free of charge!
  • Discounted software upgrades, training and consultancy
  • Priority on-site assistance where required
  • Renewable on an annual basis

TROY Secure Cheque Printer Support

We provide comprehensive maintenance contracts for all APACS approved TROY Secure Cheque Printers providing the same services as our standard maintenance contracts.

In addition, we provide our own MICR Verifying Service where your cheques can be checked to ensure the font, design and layout conform to MICR standards preventing them from being blocked by banks.

For further information on secure printing and the latest news click here.

To speak to a member of our customer support team please contact them via,

Equipment Support: Telephone: 0118 951 9800

Software Support: Telephone: 0118 951 9800

Please have the machine serial number and model type ready, which can be found on the blue Twofold service label.

Twofold's National Customer Support Centre is open from 8:30 - 5:30pm Monday to Friday*

*UK Bank Holidays excluded